Privacy & Policy
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Pyatoz (“Pyatoz”, “we”, “our”, or “us”) operates a technology platform including a web-based dashboard, admin panel, APIs, and related applications that enable management of users, merchants, services, transactions, and reports (collectively, the “Platform”). This Privacy Policy explains how Pyatoz collects, uses, stores, processes, and protects Personal Information when you access or use the Platform in any capacity, including as an admin, sub-admin, distributor, merchant, agent, or end user. By accessing or using the Platform, you consent to the practices described in this Policy.
Overview
This Policy explains how Pyatoz collects, uses, stores, processes, and protects Personal Information when you access or use the Platform in any capacity.
1. Legal Compliance
This Privacy Policy is governed by and construed in accordance with applicable Indian laws, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023
- Other applicable regulatory or statutory requirements, where relevant
Pyatoz provides services primarily within India and does not knowingly offer services outside India.
2. Platform Structure and User Roles
Pyatoz operates a role-based system, which may include:
Data collection and access vary based on assigned role and permissions.
3. Information We Collect
We collect information necessary to operate the Platform, manage users and services, comply with legal obligations, and improve system performance. This includes:
3.1 Personal Information
- Name, mobile number, email address
- Residential or business address
- Date of birth, gender
- Profile photograph or selfie (where required)
- Identity documents such as Aadhaar, PAN, Voter ID, Driving License, or other government-issued ID (if applicable)
- Business or merchant details (shop name, GST details, business address)
- Login credentials and account identifiers
3.2 Business and KYC Information (Role-Based)
For merchants, agents, or regulated services, we may collect:
- Shop or business name and address
- GST or other business identifiers
- Government-issued identity documents (Aadhaar, PAN, Voter ID, Driving License), where required
- KYC documents, images, or verification data
- Bank account details for settlements or payouts
Submission of such data is subject to service enablement and legal requirements.
3.3 Transaction and Service Data
- Transaction requests, responses, and status
- Service usage history
- Commission, charges, and settlement records
- API request and response logs
3.4 Technical, Device, and Log Information
- IP address, device identifier, browser type, operating system
- Login timestamps, activity logs, audit trails
- Admin actions such as user creation, service enable/disable, rate changes
- Error logs and system diagnostics
These logs are critical for security, compliance, and audit purposes.
4. How Information Is Collected
Information is collected when you:
- Register or log in to the Pyatoz Platform
- Use the admin dashboard or user panel
- Add, manage, or transact services
- Upload documents or complete verification steps
- Communicate with support or submit feedback
- Apply for employment or partnership opportunities
5. APIs and System Integrations
Pyatoz provides APIs for internal modules and third-party integrations. When APIs are used, we may collect and process:
- API keys and authentication tokens
- Request metadata (timestamps, IP address, endpoint accessed)
- Payload data required to process the request
API usage is monitored to prevent misuse, fraud, and unauthorized access.
6. Purpose of Information Use
Pyatoz processes Personal Information for the following purposes:
- User onboarding, authentication, and role management
- Admin control of users, services, pricing, and permissions
- Execution and tracking of transactions and services
- Platform reporting, analytics, and audit trails
- Fraud detection, abuse prevention, and system security
- Compliance with legal, regulatory, or contractual obligations
- Customer support, issue resolution, and grievance handling
- Internal monitoring and operational improvements
Data is processed strictly on a need-to-know and role-based access model.
9. Data Storage and Retention
Personal Information is stored on secure servers located in India, unless otherwise permitted by law. Retention depends on role, service type, and legal requirements. Transaction and audit logs may be retained for compliance and investigation. Upon expiry of retention periods, data is securely deleted or anonymized.
10. Security Measures
Pyatoz follows reasonable and industry-standard security measures, including encrypted communication and secure storage, role-based access control and permission management, firewall-protected infrastructure, activity logging and monitoring, and periodic internal security reviews.
Users are responsible for safeguarding their credentials. Any suspected compromise must be reported immediately at support@pyatoz.com.
11. Third-Party Links and Integrations
The Platform may connect to third-party services or redirect users externally. Pyatoz is not responsible for third-party privacy practices. Users should review third-party policies independently.
12. User Rights
Users may:
- Access and review their account information
- Request correction of inaccurate data
- Request account deactivation or deletion (subject to legal retention)
- Withdraw consent where applicable, understanding service limitations
Requests can be raised through the Platform’s support or help channels.
13. Children’s Privacy
Pyatoz does not knowingly collect Personal Information from individuals under 18 years of age. The Platform is intended only for users who can form legally binding contracts under Indian law.
14. Changes to this Policy
Pyatoz may update this Privacy Policy from time to time. Continued use of the Platform after changes are published constitutes acceptance of the updated Policy.
15. Contact Information
For questions, concerns, or grievances related to this Privacy Policy, please contact:
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